How can I check availability for a tour or date?

Click the big yellow “Book Now” button on your screen, navigate to the tour of your choice and you’ll find a calendar of available dates.  You can also find this calendar on each individual tour description page. If you don’t see any availability, it’s best to give us a call to double check.  If possible, we’ll shuffle guides and vehicles around to make something happen for you. If you’re trying to book a tour at the last minute or prefer to have further questions answered before placing a booking, please call us.

Do you offer Private Tours?

Yes, we do!  You can view a list of Private Tours here. Up to 14 guests on a private tour can ride in a single vehicle.  Groups larger than 14 can be accommodated in multiple vehicles or in a larger coach, depending on your needs.  If you have a group over 14, please contact us to discuss the best option and customized pricing for your group. We can arrange an outing that lasts from a few hours to a couple of weeks—we’ve done it all.

Can you customize a tour for our group?

Yes, we’d love to!  In fact, this is one of the main reasons we got into this business in the first place—we love planning amazing trips!  The best way to get a Custom Tour started is to fill in our request form and tell us a bit about what you have in mind. We’ve planned custom tours that last anywhere from just a half-day to 2 weeks. Talk to us today about your idea for an amazing trip and we’ll put some wind in your sails.

Do you work with travel agents and tour planners?

Yes, we work well with fellow travel professionals. Your guests are our guests. Start that process by providing us some basic information here.

Preparing For Your Tour

What should I wear?

For our outdoor tours, we recommend a minimum of 3 layers: a quick drying t-shirt, an insulating layer (wool sweater, hoodie, etc.), and a waterproof layer (wind breaker, soft shell jacket).  Guests on early and late season tours (April to June or September to October) are advised to bring an additional insulating layer like a down jacket, hat and gloves.  Generally, a good rule of thumb is to bring one more layer than you think is necessary. If we are anticipating particularly cold conditions (temperatures in the 30s-40s), we will give you a heads up in advance so you can dress accordingly.  Extra clothing can be stored in the tour vehicle if you found you brought too many clothes.

What shoes are appropriate?

While our tours don’t include any intense hikes, please wear shoes that are comfortable to walk in over uneven ground and provide ankle support.  On wet and rainy days, sneakers can quickly soak through. Rubber soled hiking boots or rain boots are a better option on those days. You’re also welcome to bring an extra pair of shoes and socks if you’d like to be sure to have warm dry feet for the ride back to Seattle. We have plenty of room in the van to store your extra shoes. 

What will the weather be like?

Weather in Seattle changes frequently, particularly when we travel anywhere in the mountains or the islands.  If the sun is out and we are walking, it can quickly get warm and a t-shirt is comfortable. If the sun goes behind a cloud and a wind picks up, it can feel very chilly.  Spring (April-June) and Fall (September-October) temperatures are often in the 40s-50s but can be as high as the 60s and 70s. Summer temperatures (July-August) are generally warm in the 70s-80s, but daily temperature fluctuation is common with early mornings in the 50s and late afternoons warming up to the mid-80s. Even in July and August, on a breezy overcast day at about 5,000’, the temperature can be in the 50s and a sweater with a windbreaker would be a good idea.  While weather is typically sunny from July through September, it’s usually very difficult to predict ahead of time so we recommend being prepared for everything.  

Most of our tours operate between April and October. On any single day during this period, it’s not uncommon to experience what feels like 2 to 3 different seasons.  For reasons your guide will explain while on tour, weather forecasting in the Pacific Northwest is very challenging.  We recommend you to prepare accordingly.

During Your Tour

Where do you pick-up from?

We pick up from all hotels, AirBnB’s, and vacation rentals in downtown Seattle. Your individual departure time will depend on the tour you select.  Once you make a booking, please contact us to confirm your pick up location.  We will contact you at least 1 day before your tour to provide you an individual pick-up time slot.  This keeps everyone from waiting at the curb at the same time. 

All Private Tour and Cruise Excursion guests will be picked up at any location in the greater Seattle area they choose, including Seattle cruise terminals, Sea-Tac Airport, and Bellevue. 

Some individual tours offer even more pick-up options.  Please check the FAQ section of your tour’s description page to find this information.  When in doubt, don’t hesitate to contact us.

Are your tours physically demanding?

Our outdoor tours are designed for a general audience with a modest level of physical fitness.  If you’re able to walk at a leisurely pace for up to an hour over rolling terrain, you should not find any of our tours challenging.  If you’ve booked a private tour, we will adjust the level of activity either up or down according to your preferences.  If you’re sharing the tour with other individuals, your guide will calibrate the tour route and level of activity such that no one is left behind or pushed beyond their physical comfort zone.  We encourage you to discuss any concerns about activity levels or personal challenges with us ahead of time.  We can help you to select the right tour for your desired level of activity.  On the day of your tour, be sure to check in with your guide too, and discuss any concerns you may have.

What kind of food do you offer on tours that include lunch?

As specified in each tour description, our full day outdoor tours include delicious chef-prepared meals.  Our guests often tell us that the lunch we provided on tour was one of the best meals they ate during their entire Seattle trip.  Just because we’re in the wilderness, that doesn’t mean we should suffer.  Nothing dampens the spirit of adventure more quickly than a dry ham sandwich, a bag of greasy chips and a lonely apple for dessert.  We don’t enjoy eating that kind of meal, so why would we ever serve it to our guests

Each guest will receive an individual lunch with a choice of protein (chicken, beef, or fish), a fresh green salad, vegetable sides, bread, and a dessert.  Whenever possible, we’ll take your lunch order ahead of time so you can get exactly what you want.  Your guide will also provide the group with snacks, hot tea, coffee, coco, and an assortment of beverages.

Are you able to provide lunch for people with particular dietary needs?

Yes, we will happily accommodate any dietary requirements.  In order for us to arrange this for you, please notify us of your request no less than 72 hours before your tour. If your tour is less than 72 hours away, we’ll do our best to accommodate you, but your meal selection may be somewhat limited. When in doubt, please call.  With advance notice, we can easily fill individual requests for vegan, vegetarian, gluten free, or pescatarian meals.

What if it rains while we’re on tour?

This is always a possibility in the Pacific Northwest. The frequent rain we get here is one of the factors that have made the Pacific Northwest into a lush, beautiful region!  Seattle wouldn’t be the “Emerald City” without all that rain! 

The areas that we travel to are also beautiful when it’s raining.  The foliage gets greener, waterfalls get bigger and rivers rise higher.  The other cool thing about our region is that if it’s raining in one spot, it may be dry and sunny in another! Most tours go on as planned even on a rainy day and your guide will show you the best spots on any given day, no matter what the weather is doing.

Are you able to fly in bad weather?

For any tours that involve travel by plane or helicopter, we watch the weather very carefully.  For these tours, we are always conservative and er on the side of caution.  Even if it’s technically possible to fly in questionable weather, it wouldn’t be a good experience, so we don’t do it. We’d rather disappoint you by refunding or changing your tour than infuriate you by sending you out flying when it was ill advised to do so. 

On days when there’s poor weather unsuitable for flying, we’ll discuss any possible alternative options.  If none of those options can work out, we’ll give you a full refund.

How many people will be in my tour group?

Our tour group sizes are small.  We like it that way and we find our guests like it that way too.  Each tour description specifies that specific tour’s group size limit. Some of our air and land tours are limited to just 3-6 people due to aircraft capacity restrictions.  Other outdoor tours are limited to just 10 people, but our average group size is usually around 6-8 people.


What kind of tour vehicles do you use?

We use 12 or 15 passenger Ford Transit passenger vans.  They are spacious, comfortable, have a high roof so you won’t bump your head and offer a very smooth ride.  On open tours with mixed groups, we always leave at least a couple of empty seats even when we’re super busy so everyone has a little extra personal space.  

Vehicles are cleaned after every tour because no one wants to sit on yesterday’s granola bar crumbs. 

Can you provide child booster seats?

Yes, we can provide child booster seats with advance request. When requesting a child booster seat, please specify your child’s height and weight so we can provide the appropriately sized booster seat. 

Do the vehicles have WiFi?

No, many of our tours take you into remote areas where Internet service and often cell phone service is not available. En route to and from these remote areas, we will have strong cell service. Your guide will notify you when cell service is about to drop out.  We recommend to our guests that they switch their phones into airplane mode during the tour so that they can use the camera functions without draining the battery (due to the phone searching for a signal).

Can I charge my phone in the vehicle?

Yes, we have a few USB charging outlets in the vehicle that you’re welcome to use to get a bump in battery charge. Please bring along your own charging cable as we can’t guarantee that our charging cables will work on your phone. 


Are pets allowed on tour?

No, pets are not allowed on our tours due to the length of the tours and comfort considerations of other guests. National Parks that we visit do not permit pets on trails even when they are on a leash. 

Will there be other people on the tour?

Although our tours are intimate due to vehicle size, there will most likely be other guests on the tour unless you’ve booked a private tour.  All of our tours are available to book as private tours. To book a private tour, please view your designed tour’s description page.

What is your cancellation policy?

Individual Seats Reservations: Up to 3 days before your tour date, you may request a full refund or reschedule your tour to another date, subject to availability, at no extra charge. Less than 3 days before your tour date, or if you are a no-show on the day of the tour, we do not offer refunds. If you have experienced a hardship or there are extenuating circumstances, please talk to us. We are travelers too, so we know that unfortunate things happen when they’re least expected.

Private Group Reservations: 15% of your tour package is non-refundable after payment is received. 7+ days prior to your tour date, you may make changes to your date, without penalty, subject to availability. 7+ days prior to your tour date, you may also cancel your tour and receive an 85% refund of the amount paid. Less than 7 days prior to your tour date, the full cost of your tour is non-refundable.

We always recommend you purchase of travel insurance to protect yourself from any financial or material loss. If you have purchased travel insurance and need our assistance to file a claim, please contact us.